This past year marked an important turning point for Circle of Care. We introduced our new Vision, Mission, and Values, which has laid the foundation for the years ahead. Our values were carefully chosen to exemplify our unwavering commitment to Community, Excellence, Dignity, and Respect; they are meant to support our employees and drive the purpose of their work every day. They also align with the intention of our care, supporting our mission of enhancing independence and supporting seniors to stay healthy in their homes.
The world around us is evolving constantly—and so is healthcare. As demand grows and client needs evolve, we are asking ourselves the big questions: What are the emerging trends? What will the future require of us? How can we position ourselves today to meet tomorrow’s challenges—and seize tomorrow’s opportunities?
Over the past year, we have been actively laying the groundwork for a future that will focus on senior care by building the relationships, knowledge, and infrastructure that is needed to support meaningful transformation. This mindset has led us to deepen our involvement in sector-wide research and collaborative innovation. From local community organizations to major academic institutions, we are cultivating a dynamic web of partnerships. This means engaging directly with researchers to explore new ways of enhancing care for seniors living with dementia, contributing to pilot projects and joint studies focused on improving health outcomes, addressing social isolation, and investigating how technology can be used to support aging in place more effectively.
Circle of Care’s involvement in new initiatives like the Sinai Health to Home program reflects our broader understanding of what it means to support healthy and seamless transitions from the hospital to the home setting without fragmentation, delays, or confusion. Led by Sinai Health, in collaboration with Circle of Care, this program is a powerful example of how we are working across the system to develop more integrated models of care. It reflects the work we have been doing over the past year to build partnerships that not only improve patient experiences and outcomes but also support a more sustainable healthcare system—one that values preventative care, collaboration, and seamless service.
This is but one example of the holistic, integrative approach we take, that is woven throughout all of our programs and services. We have been focusing on building a community presence and combatting isolation among seniors. We serve a population that is often underrepresented in the digital world: many of our clients are not online, and far too many experience profound loneliness.
In response, we have continued to create welcoming spaces and meaningful programs where people can connect, participate, and feel a sense of belonging. From our Adult Day Program to culturally tailored social groups and caregiver support initiatives, we are meeting people where they are and offering what they truly need—connection, a listening ear, and a sense of community where people feel they belong.
In essence, Circle of Care plays a vital bridging role—connecting healthcare systems with the everyday lives of seniors. We see up close how physical, emotional, and social health are deeply intertwined—and it is only by expanding our understanding of essential care to include all of these dimensions that we can help people live their best lives with dignity, choice, and joy.
It is the creativity, versatility, and deep commitment of our staff that enables us to create a strong culture of care and have a real impact in communities. Their efforts are not just about delivering care—they are about shaping what care can look like in the future. From our hardworking Personal Support Workers on the front lines, to our social workers, case managers, and nurses who are supporting clients through complex journeys, to the corporate office staff who keep the schedules intact and respond to 525 calls per day—each person plays a vital role at Circle of Care. Our drivers, exercise instructors, and our Adult Day Program team bring energy and connection to clients’ daily lives, while our incredible volunteers transform so many of our programs with their time, passion, and heart.
We are deeply grateful for the care they have provided, the insight they have shared, and the many ways in which they continue to bring our vision and mission to life.
At the heart of Circle of Care is a team that lives our values with consistency and pride. As we reflect on the year behind us, we are continuing to build on that strong foundation—shaping a workplace where bright, dedicated people choose to come and choose to stay. A place where staff feel supported in their well-being, where ideas are welcomed and acted on, and where every individual knows they can make an impact on our clients and caregivers and their experience. Excellence is not a destination; it is a culture—and it is continuously evolving thanks to the people who make our work possible.
As we look to the future, we do so with clarity, confidence, and purpose. Circle of Care is driven by the belief that collaboration and innovation will shape a stronger, more compassionate health system. Our journey forward will be defined by how we continue to deepen our impact—one client, one connection, one insight at a time.
Thank you for being part of that journey.
Michael Hollend, Chair, Board of Directors, Circle of Care, Sinai Health
Carey Lucki, Chief Executive Officer Circle of Care, Sinai Health
