About iRIDE Transportation
iRIDEPlus, a government-subsidized ride-sharing service, helps seniors and people with mobility challenges get around safely and affordably. The service is delivered by a network of service providers and managed by two lead agencies: CHATS north of Steeles Avenue, and Circle of Care south of Steeles Avenue. Our friendly, trained drivers will provide door to door service, dropping you off and picking you up in clean, comfortable vehicles.
After you register with iRIDE as a client, you will be required to wait 7-10 business days before you will be able to book your first ride.
Service Area
We operate as a collective along with CHATS, and cover a wide service area. Please review the map, or visit our iRIDE website to learn more.
Services also extend to downtown Toronto hospitals and associated buildings.
Hours of Service
Service Hours:
Monday to Friday: 7:00 a.m. to 5:30 p.m.
Office Hours:
Monday – Thursday: 8:30am – 4:30pm
Friday: 8:30am – 3:30pm
Phone Number: 1-844-474-3301
Eligibility & Pricing
Eligible
We provide rides for:
- Frail seniors and adults with age related conditions
- Adults with physical or cognitive disabilities
- Clients requiring assistance when travelling
- Clients for whom it is physically prohibitive to use public transit
Not Eligible
We do not provide rides to individuals who:
- Require lifting and/or weight bearing assistance
- Are unable to enter and exit vehicles independently, unless they have a personal caregiver to assist them
- Present with a behaviour that may put others/himself/herself at risk
- Are under the age of 18
- Require a wheelchair: Please contact WheelTrans at 416-393-4111 or apply for their services on their website.
Caregivers
Clients may have a caregiver accompany them in our iRIDE vehicles. Caregivers must meet the following eligibility requirements:
- Must be 18 years of age or older.
- Must be physically able to assist the client in entering/exiting the vehicle independently.
- Must be able to access the third-row seat in iRIDE vans (caregiver seating area).
- Must be able to support securing mobility devices (e.g., walkers, canes) and handle personal items or groceries during transport.
- Must remain attentive to the client’s needs and safety throughout the ride, and follow all driver instructions and transportation protocols.
Pricing
Booking a Ride
Booking Timelines
You can book rides for medical appointments, errands or social visits, but we give priority to medical rides. Medical rides can be booked up to 28 days in advance. Other trips can be booked up to 7 days in advance. We cannot guarantee availability for last-minute bookings. After you register with iRIDE as a client, you will be required to wait 7-10 business days before you will be able to book your first ride.
Ride Reminders
You will receive a call the night before your ride, and/or an email or text, to confirm your booking or provide any updates. When you register, you also have the option to sign up for same-day notifications.
Shared Rides
You may travel alone or with up to two other clients, but private rides cannot be guaranteed.
“Leslie, the driver who was assigned to me took me to and from a dental appointment. He was more than I could have expected. He was kind, extremely helpful, friendly, patient and much more. He made my ride experience very pleasant and stress-free, which for someone my age, dealing with challenging circumstances, is truly a blessing. Thank you Circle of Care!”
-Maria, iRIDE client
