Interested in signing up for iRIDE transportation?
Our program specialists will answer your questions and help you get started.
Book a Phone Appointment Now
In line with current Public Health practice, staff and clients travelling in Circle of Care iRIDE vehicles have the option to wear masks when using the service, but they are not mandatory. We continue to sanitize our vehicles between rides.
About iRIDE Transportation
Illness or frailty can make everyday tasks such as medical appointments or grocery shopping a challenge. iRIDE Plus, our government-subsidized ride sharing transportation service, helps seniors and people with mobility issues get around safely and affordably. Our friendly, trained drivers will provide door to door service, dropping you off and picking you up in clean, comfortable vehicles. Please note that our vehicles are not designed to accommodate wheelchairs.
To use the service, you must be a registered as an iRIDE client. To register, book an intake phone appointment with one of our specialists or call 1-844-474-3301.
If you live north of Steeles Avenue, please visit CHATS, our co-lead for iRIDE Plus.
Service Area
Our transportation service area spans from Steeles Ave W. in the north to Eglinton Ave. in the south, and from Dufferin St. in the west to the Don Valley Parkway in the east. Service also extends to downtown Toronto hospitals and associated buildings.
Hours of Service
Service Hours:
Monday to Friday: 7:00 a.m. to 5:30 p.m.
Office Hours:
Monday – Thursday: 8:30am – 4:30pm
Friday: 8:30am – 3:30pm
Phone Number: 1-844-474-3301
Eligibility
We offer services for:
- Frail seniors and adults with age related conditions
- Adults with physical or cognitive disabilities
- Clients requiring assistance when travelling
- Clients for whom it is physically prohibitive to use public transit
Service may not be provided to individuals who:
- Require lifting and/or weight bearing assistance
- Are unable to enter and exit vehicles independently, unless they have a personal escort to assist them
- Present with a behaviour that may put others/himself/herself at risk
- Are under the age of 18
Highlights
- Rides are cheaper than taxi fares
- Scheduled rides to medical appointments, shopping, social visits
- Wide service area, including downtown hospitals
- In some cases, volunteers may be available to accompany clients to medical appointments.
- Notification system informs our clients about upcoming rides via voicemail, email, or SMS text message
How We Keep You Informed
Our program features a notification system that will inform you about upcoming rides. This system is available via voicemail, email or SMS text message. We also provide an online Passenger Portal, where existing clients can book or cancel rides, and view their upcoming schedule. Book an appointment with our intake specialist and they will explain to you how to become a registered client and talk to you about which notification option works best for you.
What Our Clients Are Saying
“I used iRIDE for the first time last week and was so pleased with the service! My drivers were very kind. I appreciate their kindness and will be using iRIDE again!”
-iRIDE client
Rates
| Fares are based on distance – no running meter. | Current Rates |
|---|---|
| 0 to 5 kilometres | $6.90 |
| 5.1 to 10 kilometres | $11.00 |
| 10.1 to 15 kilometres | $15.95 |
| 15.1 to 20 kilometres | $19.65 |
| 20.1 to 25 kilometres | $24.00 |
| Over 25.1 kilometres | $1.20/km |
All rates subject to change.
$ Service Fees
Your Feedback is Important to Us!
Circle of Care iRIDE vehicles are all outfitted with tablets that ask our clients to rate their experience at the end of their ride. This feedback helps us track the quality of our service, ensuring that the rides we are providing are meeting the needs and standards of our clients.
Learn About our Passenger Portal!
The Passenger Portal is an online ride request tool that allows our clients and the families to view their booked rides, request upcoming trips, and cancel existing trips, with ease and at your convenience.
