Circle of Care is proud to celebrate our annual Champions of Care Award winners.
Since its launch in February 2018, this recognition program has celebrated the extraordinary dedication of our employees, whether through small everyday moments or exceptional acts of service. Our award winners go above and beyond for clients, families, and colleagues.
After opening nominations earlier this year, we were moved by the many heartfelt submissions from staff and clients alike. Each nominee demonstrated deep commitment to Circle of Care’s core values, making the selection process truly challenging.
We are proud to introduce the individuals chosen as our 2024–2025 Champions of Care Award winners—recognized for their outstanding contributions and lasting impact.
Allison C., Personal Support Worker
Allison received the Champions of Care Award for her exceptional commitment to providing compassionate, person-centred support. She was nominated by the family of her client Kathleen, for going above and beyond to ensure that Kathleen receives the care she needs and feels emotionally supported.
Beyond essential tasks, Allison has built a strong, trusting relationship with Kathleen’s family. Her calming presence and reliability provide the family with complete peace of mind, so that they are confident leaving her in charge if they need to step out during a home visit.
One recent example stands out. When Kathleen was preparing to celebrate her 95th birthday, Allison quickly stepped in to ensure everything was perfect.
“Time was running short, but Allison took charge and got my mother prepared for the occasion,” said Kathleen’s son, Dennis. “The hairstyle was something to be seen. The choice for outfit was second to none, and nails polished to match. We would not have been able to do this in time without Allison’s help.”
Thanks to Allison, the family celebrated on time and with joy, knowing Kathleen felt her best. Allison’s emotional intelligence also shines in how she tailors care to Kathleen. Her ability to combine professionalism with deep empathy truly embodies the principles of the Champion of Care Award.
Nora L., Personal Support Worker
Nora received the Champions of Care Award in recognition of her outstanding dedication, compassion, and consistently high standard of care. Known for her warmth, professionalism, and positive outlook, Nora was nominated by three clients for this award.
“She’s one of the best support workers I’ve ever had,” says client Shyam M. “Nora does her job with utmost care and dedication. She’s punctual, positive, and always ensures I feel safe and supported.” Nora handles every task with a smile, from applying ointment to a sore knee to helping Shyam in and out of the bathtub.
Client Ewa P. describes Nora as “a real champion.” She shares, “Nora provides outstanding care, always going above and beyond. She’s a joy to have as a friend and is always ready to help me.”
Another client, Jaiminkumar R., echoes these sentiments. “She is very client-oriented and demonstrates great dedication and respect toward her clients and the organization.”
Nora’s care doesn’t just touch lives—it transforms them. Her ability to weave a web of empathy, trust, and dedication creates lasting connections with those she supports. Her multiple nominations are not just recognition—they are a reflection of the deep respect and gratitude she inspires.
Alena B., Personal Support Worker
Known for her warmth, intelligence, and personal touch, Alena consistently goes above and beyond in her role as a Personal Support Worker, making a meaningful difference in the lives of her clients.
“She is very compassionate, punctual, extremely caring, and kind,” shares Eliyahu K., whose wife Rose and he are Holocaust survivors in their mid-80s who receive care from Alena. “She treats us almost like her parents and takes her job seriously and personably. We always feel safe, respected, and fully supported during her visits.”
Alena communicates clearly and ensures her care is being tailored to Eliyahu and Rose’s needs. She helps Rose care for her beloved orchids, bringing beauty into their home, and after each visit, “it feels like spring is in the air.”
Eliyahu adds, “She comforts me with kind words and understanding through our ongoing medical challenges, and she always respects our privacy and our Jewish traditions.”
Through her empathy, professionalism, and unwavering commitment, Alena has earned the deep trust and appreciation of those she supports. Receiving the Champions of Care Award is a reflection of the meaningful impact Nora has made and the genuine compassion she brings to her work every day.
Valentina B., Service Coordinator
Valentina has been awarded the Champions of Care Award in recognition of her exceptional dedication, reliability, and unwavering support of her colleagues. Known for her efficiency, teamwork, and positive attitude, Valentina is a true pillar of strength and consistency within her team.
As a Service Coordinator, Valentina’s role involves staying on top of the ever-changing scheduling of clients and Personal Support Workers. She matches new clients with staff to provide personal care, and fills open visits for PSWs who have called in sick or are off on holiday or leave. It’s a role that demands exceptional organizational skills, emotional intelligence, and the ability to think quickly—ensuring the right PSW is matched with the right client, managing last-minute changes, and keeping everything running smoothly under time-sensitive conditions.
“Valentina is always helpful, supportive, and committed,” shares fellow Service Coordinator and colleague Anna V. “During one particularly demanding weekend shift, she stepped up without hesitation, taking on the most complex tasks while guiding her teammates with kindness and clarity. Her leadership not only boosted productivity but also lifted team morale.”
Her colleagues value Valentina’s calm presence and ability to lead by example, especially during high-pressure moments. Her consistent hard work and bright spirit have made a lasting impact, contributing significantly to her team’s success. Whether she’s solving a complex scheduling puzzle or stepping in to support a teammate, Valentina approaches every challenge with grace, focus, and a genuine commitment to care—qualities that make her truly deserving of this recognition.
David W., iRIDE Driver
David consistently demonstrates a deep commitment to client care and team collaboration and is known for going above and beyond in his role, especially at the Adult Day Program (ADP). As an iRIDE driver, David’s role includes driving clients to and from the Adult Day Program. He has been awarded in recognition of his outstanding dedication and the meaningful connections he builds with clients and their families.
“David is truly exceptional at what he does,” shares Samantha O., Social Worker, who nominated him for the award. “Even though he only briefly sees clients and their families, he forms genuine, respectful relationships that make a lasting impact. He’s quick to share concerns about a client’s health or mobility, ensuring that ADP staff are fully informed.”
David’s thoughtfulness shines through in many small but powerful ways. When one client was isolating at home with COVID-19, David dropped off colouring pages from the ADP to keep her engaged and offer her spouse a moment of respite. He’s also known to return forgotten items to clients’ homes, tasks well beyond his job description, but always done with care and purpose.
Through his kindness, attentiveness, and respect, especially toward clients living with dementia, David sets a remarkable example. He treats each person with dignity and humanity, bringing positivity and professionalism to every interaction. His actions not only support individual clients but also strengthen the ADP community.
Marissa W., H2H Coordinator
For the past 12 years, Marissa has been a valued presence at Circle of Care, demonstrating unwavering dedication, compassion, and exceptional contributions throughout her journey. Regardless of the role or department, Marissa consistently brings empathy, professionalism, and a genuine dedication to supporting clients and colleagues.
“Marissa goes above and beyond in everything she does,” shares nominator Teresa B., Learning & Development Manager. “This year, she graciously transitioned from her role in Learning & Development to temporarily support the Sinai Health to Home project as a Service Coordinator. She’s brought her deep experience and care to this fast-paced role, quickly becoming an invaluable team member.”
The Sinai Health to Home program is a new program that Sinai Health launched in collaboration with Circle of Care , ensuring the successful discharge of patients back to their homes after a hospital stay.
Known for her reliability and versatility, Marissa brings a strong foundation of skills that she seamlessly applies across a wide range of situations. Whether stepping in to support a different team, helping part-time staff navigate their unique schedules, or adapting to changing demands, she does it all with openness and grace. Her flexibility isn’t just about availability—it’s about her ability to thrive in diverse environments and contribute meaningfully wherever she’s needed.
She remains deeply connected to the Circle of Care community, always offering her colleagues support, guidance, and encouragement. Whether scheduling clients, training new hires, or simply checking in on a coworker’s well-being, Marissa leads with kindness and integrity. She treats everyone—clients, coworkers, and learners—with respect, dignity, and compassion, making her a true Champion of Care.
Champion of the Year: Michelle D., Communications Manager
This year’s Champion of the Year award recipient is Communications Manager, Michelle D. Michelle received this award for her strong efforts in cross-departmental collaboration and process improvement, enhancing internal operations and client experiences. She goes above and beyond to align, inform, and empower teams while proactively identifying ways to improve efficiency and communication.
As a communications professional, Michelle’s role naturally touches every part of the organization—but what sets her apart is how she uses that position to actively drive change, build relationships, and identify opportunities to improve systems and workflows.
“Her solutions-oriented mindset, commitment to innovation, and passion for teamwork have strengthened collaboration and streamlined client services. Through her leadership, Michelle consistently drives meaningful improvements,” explains Kai V., Manager of Health, Safety, Wellness and Inclusion, who nominated Michelle for this award.
Michelle’s colleagues know they can rely on her—not only for effective communication, but for timely responses, thoughtful problem-solving, and a calm, steady presence during complex or fast-moving situations.
Michelle ensures staff feel valued, supported, and connected by integrating best practices, fostering meaningful discussions, and improving communication strategies.
This is especially evidenced by one of her initiatives, the ‘Ask Us Anything’ discussion forum in Circle of Care’s weekly PSW Inside the Circle newsletter.
“Michelle always makes sure that our PSWs are heard and that our responses to them are informative and empathetic. Her passion for creating a positive, engaged workplace makes her truly deserving of the Champions of Care award,” says Kai.
Beyond her formal role, Michelle consistently steps up to lead or support initiatives she deeply believes in—bringing passion, care, and initiative to causes that promote equity, well-being, and organizational learning.
Over the last few years, she has been involved in several external projects to actively enhance employee well-being and workplace culture, including collaborating with McMaster University on an initiative called Beyond Silence – an app designed to provide peer-to-peer mental health support for front-line healthcare workers. She co-chairs the Workplace Wellbeing and Employee Engagement committee at Circle of Care, and also sits on the Joint Health and Safety Committee.
Michelle embodies Circle of Care’s values in everything she does. Her commitment to respect is evident in how she listens, values diverse perspectives, and ensures clear, inclusive communication. She drives excellence by continuously improving processes and supporting teams in delivering high-quality service. Most importantly, she upholds dignity by ensuring all messaging and interactions are compassionate, empowering, and aligned with our mission. Through her leadership, Michelle strengthens these values daily, making a lasting impact on both our staff and clients.
Thank you to all the clients, families, community members, and Circle of Care staff members who nominated an employee for the Champions of Care Awards. The 2025-2026 Champions of Care award nomination process will open in March 2026. Stay turned at that time for information on nominating a Circle of Care employee for these awards.
